Emotional Support

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Mental Health & Work/Life Support

You don’t have to navigate life’s challenges alone. SMP’s mental health and work/life benefits connect you with confidential support for emotional well-being, counseling, coaching and everyday needs.

Explore the resources below to find the help that’s right for you.

SupportLinc, SMP’s new Employee Assistance Program (EAP) administrator, provides confidential guidance and resources to help you navigate life’s challenges and improve your overall well-being. You, your spouse, and dependents up to age 26 can each receive up to four free, confidential counseling or coaching sessions per issue, per year.

You don’t need to be in crisis to use the EAP. SupportLinc can help when:

  • Stress or anxiety is affecting your sleep or daily life
  • You’re grieving a loss or adjusting to a major change
  • Work, parenting, or caregiving responsibilities feel overwhelming
  • You’re navigating a family conflict
  • You want coaching to help set goals, build healthier habits, or create a more manageable routine

Important Note

Beginning January 1, 2027, you must call 1-888-881-LINC (5462) or visit mysupportlinc.com to get started. Additional information about accessing SupportLinc and transitioning care will be shared before the new year.

SMP employees also gain access to a suite of digital well-being resources and work-life benefits, such as:

  • No-cost legal consultations
  • Identity theft assistance
  • Financial planning support
  • Referrals for daycare, home repairs, and other
  • work-life matters

If you’re enrolled in an SMP medical plan, SupportLinc will coordinate your care using your existing medical plan network. If you need support beyond your no-cost sessions, SupportLinc will match you with an in-network behavioral health provider from the start, so you can continue with the same provider under your medical plan, with no need to start over, and your ongoing care stays at the in-network cost level.

Spring Health is available at no cost to non-union, full-time employees and their dependents. Spring Health can support your mental health with easy, 24/7 access to:

  • Therapy and coaching
  • Dedicated guidance
  • Wellness exercises
  • Personalized care
  • Work-life services
  • Substance use support

Our Spring Health benefit includes access to four free therapy sessions (for you and your family members ages 6 and older) and four free coaching sessions (for you and your family members ages 18 and older) per year. Services are available in multiple languages.

Your care with Spring Health is private and confidential.

Important Note

Beginning January 1, 2027, SupportLinc will replace Spring Health as SMP’s Employee Assistance Program. Transition information will be shared later this year.

Access Spring Health through December 31, 2026. Activate your benefit and get started by calling 1-855-629-0554, visiting smpcorp.springhealth.com, or emailing careteam@springhealth.com.

Crisis Support 24/7

If you feel like you need to speak with someone now and cannot wait to book an appointment, call 1-855-629-0554 and press 2. A licensed professional will answer your call within 60 seconds. You do not need to activate or log in to your Spring Health account to call. Crisis support is available whenever you need immediate assistance, life-threatening or not.

If you or someone you know is at risk of harm, call 911 immediately. To reach the Suicide and Crisis Lifeline, call or text 988.

LiveHealth Online

Using LiveHealth Online, employees enrolled in an SMP medical plan can see a board-certified doctor or psychiatrist, licensed therapist, or lactation consultant through live video on your smartphone, tablet or computer with a webcam.

LiveHealth Online is quick, easy to use and will help you get the care you need when you need it. All you have to do is sign up online or use the free mobile app to access.

Appointments with licensed therapists and board-certified psychiatrists are available seven days a week. Your Anthem plan includes benefits for video visits using LiveHealth Online, so you’ll just pay your share of the costs. You will see your cost before the visit starts.

Remember, if you’re in crisis or having suicidal thoughts, get help right away or call 911.

Note: Patients who are 18 and older can see a psychiatrist and get help managing medications, except for controlled substances regulated by the government.

Get Started Today

Call: 1-888-548-3432 from 8 a.m. to 8 p.m., seven days a week

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